Shipping & Returns

Covid 19 Update

As we are all well aware Covid-19 is causing unprecedented disruption across the globe. It’s hard to navigate the unknown , but it goes without saying that the saftey of our customers, employees and local communities is paramount, so our UK factory and logisitics facilities have taken steps to enusure that extra hygiene and cleanliness standards are adhered to.

we are currently operating a normal shipping timeline across the UK and Europe with an extended 30 day returns policy, but if you have any concerns then please email [email protected]

Shipping

  • UK Courier 1-2 working days
  • Europeam Express Courier 1-3 working days
  • European Standard Courier 3-8 working days
  • US Courier 1-4 working days

Duties

At the moment, our online store ships within the European Union (EU), United Kingdom, Norway, Switzerland, the USA, Canada and selected countries in Asia.

If you live elsewhere and wish to purchase our products, please send us an email to [email protected] Once your order has been placed, it will be processed within two business days. You will receive an order confirmation by email.

Please note that due to dangerous goods regulations we are only able to ship our beds and mattresses by road service, and cannot be sent via air express. We are therefore unable to ship this product outside of mainland Europe.

Returns

If you are unhappy with your purchase for any reason, you can return it to us and we will refund you the amount paid for the purchased item less any deductions which may be applicable. If you are unsure about the type of material or fabric you’d like on your bed or headboard we offer a free fabric swatch service which we recommend you use prior to placing your order.

Returns must be declared to us within 7 days of the purchase date and items must be unused, free from defects and returned in their original packaging.

Due to health and safety reasons and for hygiene purposes we are unable to accept back any mattresses that have been removed from the original packaging.

Once we have received any returned items and checked them we will refund your money as per the terms and conditions set out on the website.

 

  • CONSUMER RIGHTS
    1. If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy (set out in Clause 10 below).
    2. To cancel a Contract, you must inform us via email at [email protected] You must make the Goods available to us for collection and during this time keep the Goods in the same condition in which you received them. You may not use the Goods. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
    3. If a customer wishes to cancel after receiving goods, for reasons of change of mind, incorrect goods ordered, wrong size, wrong colour choice, do not fit for any reason, then there is a £79 collection fee and £39 re-delivery fee of correct item, any additional delivery charges paid are non refundable.
    4. You will not have any right to cancel a Contract for the supply of any Goods that were made to your explicit specifications or which have been clearly personalised for your use.
    5. If you have entered into an agreement under which fixed sum credit is granted by us (or by another person under an arrangement between that person and us) to fully or partly pay the Contract price (“Related Credit Agreement”), then your notice to cancel the Contract will also cancel the Related Credit Agreement.
    6. Please be aware that images of our products on our website are for illustration purposes only. Any item that is not a bed or the specified product in the product description on the web page, or that appears in any photograph or illustration on the website will not form part of this contract. An example of such things are lamps, bed covers, pictures and in certain instances headboards on divan beds (unless previously mentioned in product description).
  1. If you are asking for a refund because you have cancelled the Contract between us within the seven-day cooling-off period either by email or writing, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation and collect the Goods from your premises as soon as practicable.
  2. In this case, we will refund the price of the Goods in full, including the cost of delivery to you (if any). However, there is a charge of £79 per item this is to cover the cost of delivery and collection fee, providing the item is in the original packaging.

 

  1. If the original packaging is not present a charge of 50% would be deducted from the refund (not including delivery charges), you may be required to return the goods at your own cost using your own courier if the original packaging is not present.

 

  1. We will only refund any money received from you using the same method originally used by you to pay for your purchase.
  2. Please research your product before buying from our site. No refunds or exchanges will be authorised if products are found cheaper after delivery has been accepted.

 

  1. Unwanted goods/wrongly ordered:
    1. Goods will be collected at a charge of £130 per item. If you require an exchange there will also be a re-delivery charge of £39. Goods must be returned in the original packaging they arrived in, in order to be collected.
    2. Please note:
      The items will not be collected if they are not safely or sufficiently packed.
    3. Any mattresses received that are vacuum packed (rolled up), if you find that the mattress is not suitable, we would kindly ask for you to contact us and we will send you a mattress bag and to not to use it and re-wrap ready for collection or exchange.
    4. All the firmness ratings advertised on our site for mattresses are given by us and are based on comparison of the different products we sell, if you wish to return an item due to it not meeting your firmness rating expectation a collection fee will be applicable of £130 per item.
    5. Goods must be returned within 30 days of delivery.